Answers to Popular Questions
This site section is dedicated to the player’s support. Here you can find answers to frequently asked questions regarding registration, deposits and withdrawals, current bonuses, casinos, etc. If on this page you did not find the answer to the question, then write to the general support and they will definitely help you.
REGISTRATION & ACCOUNT
How can I create an account in the Kakadu Casino?
Creating an account at Kakadu Casino is simple and straightforward. All you have to do is click *Sign Up* and enter the necessary information. Once done, you will receive an email with a confirmation link that will allow you to confirm your email address. Once this is done, your account will be fully active.
What should I do if I have forgotten my password?
The fastest way is to create a new password by clicking Forgot your password? You will receive an email with instructions on how to create a new password for your account. You can also contact our friendly support team via live chat or write to support.
Can I change the e-mail address I used for registering?
Unfortunately, you will not be able to change your email address after registering.
Can I register several accounts?
Each user can only register one account from one computer, IP address.
DEPOSITS & WITHDRAWALS
What currencies does the Kakadu Casino accept?
Both your deposits and withdrawals can be made in the following currencies: EUR, USD, CAD, NOK, PLN, NZD, and JPY.
How can I choose a different currency?
Just click "+ Add Currency" and here select the currency you want to add to your profile page.
Do I need to pay any service fees for deposits and withdrawals?
It depends on the currency and payment method you plan to use. Some are free, others may charge a small fee.
How soon can I receive my withdrawal?
We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases it might take longer (up to 12 hours).
Is there a maximum withdrawal rule I should know about?
We have a daily limit of €/$1,000 and a monthly limit of €/$10,000.
BONUSES
What is a bonus?
Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.
How can I request my welcome bonus?
To receive your welcome bonus, you need to make a deposit. When making the deposit, please don't forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.
How can I find out what the bonus wager is?
Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount.
CASINO
Are your game scores fair?
The results of most of our games are verifiable. All game results are authentic and players can check them for themselves. In addition, we give a full guarantee of the fairness of all games, as we have received a Maltese license, and the games themselves use a certified random number generator.
Can I play in the casino without losing money?
The casino offers its customers the option to play in a test mode.
What should I do if the game hangs in the middle of a round?
In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account. Please don't hesitate to contact our friendly support team through the live chat or write to support.
SECURITY
Is my personal information secure in the Kakadu Casino casino?
Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit card numbers and other personal data will be protected by world-class professionals.
How should I send my documentation?
Please upload all required documents directly to your account. Keep in mind that files cannot be larger than 2 MB. Acceptable file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page. If you have winnings, they will be credited to your account.
Am I required to verify my account to make a deposit or a withdrawal?
Yes, you will have to verify your account upon request.
TREATING THE GAME RESPONSIBLY
Can I close my account in the Kakadu Casino permanently?
Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to support.
Can I close my account for a certain period of time?
Yes, you can do that. Just click on the limits tab on your profile. We offer the option to reopen your account after this period has ended. To do this, contact our friendly support team via live chat or write to support.
