Answers to Popular Questions

This site section is dedicated to the player’s support. Here you can find answers to frequently asked questions regarding registration, deposits and withdrawals, current bonuses, casinos, etc. If on this page you did not find the answer to the question, then write to the general support and they will definitely help you.


How can I create an account in the Kakadu Casino?
What should I do if I have forgotten my password?
Can I change the e-mail address I used for registering?
Can I register several accounts?


What currencies does the Kakadu Casino accept?
How can I choose a different currency?
Do I need to pay any service fees for deposits and withdrawals?
How soon can I receive my withdrawal?
Is there a maximum withdrawal rule I should know about?


What is a bonus?
How can I request my welcome bonus?
How can I find out what the bonus wager is?


Are your game scores fair?
Can I play in the casino without losing money?
What should I do if the game hangs in the middle of a round?


Is my personal information secure in the Kakadu Casino casino?
How should I send my documentation?
Am I required to verify my account to make a deposit or a withdrawal?


Can I close my account in the Kakadu Casino permanently?
Can I close my account for a certain period of time?
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